Byram Healthcare Customer Service Representative - Bilingual (Spanish)

Accendra Health, Inc.; Anaheim (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

401(k) plan

Parental leave

Domestic partner benefits

Job summary

Accendra Health, Inc. seeks a bilingual Customer Service Representative in Anaheim, CA to support patients with product information, order placement, and issue resolution in a high-volume inbound call center.

You will learn two Byram therapies, document interactions, and meet KPIs while delivering empathetic service in English and Spanish. The role requires a high school diploma, 1-2 years of customer service experience (call center preferred), and bilingual proficiency.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of customer service experience required.
• Call center experience preferred.
• Bilingual in Spanish/English - Required.

Responsibilities

• Answer high-volume inbound customer calls via an automated phone system.
• Make outbound calls to patients, referrals, and sales as needed.
• Troubleshoot and resolve patient issues using available resources.
• Learn and apply knowledge of two Byram therapies to assist patients.
• Communicate effectively with patients, teammates, healthcare professionals, and sales team.
• Meet and exceed KPIs.
• Perform other duties as required.

Skills

Bilingual Spanish/English

Customer service

MS Office

Education

High School Diploma or equivalent

1-2 years of customer service experience

Call center experience

Tools

MS Office

Job description

Byram Healthcare Customer Service Representative - Bilingual (Spanish)### Byram Healthcare Customer Service Representative - Bilingual (Spanish)Apply: 333 Anaheim: Full time: Posted Yesterday: REQ\\_26\\_70976At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To LifeTM.The anticipated pay range for this position is $20-25 p/h. Schedule M-F **POSITION SUMMARY**The bilingual representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center. **RESPONSIBILITIES**• Answer high-volume inbound customer calls via an automated phone system • Make outbound calls to patients, referrals, and sales as needed • Utilize resources to troubleshoot and resolve patient issues • Use full product knowledge of at least two Byram therapies to service patients • Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team • Consistently meet and attain required Key Performance Indicators (KPIs) • Perform other duties as required **EDUCATION AND EXPERIENCE*** High School Diploma or equivalent required* 1-2 years of customer service experience required* Call center experience preferred* Bilingual in Spanish/English- Required **KNOWLEDGE, SKILLS AND ABILITIES**• Excellent written and verbal communication skills • Proficient with MS Office and the ability to navigate multiple platforms • Ability to learn Byram products and therapies • Strong customer service skills with the ability to resolve patient concerns • Demonstrate soft skills to enhance patient experience *All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin physical or mental handicap, disability, age or status as a disabled veteran or veteran of the Vietnam era.***Teammate Benefits**As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness. Our benefits program includes:* Medical, dental, and vision care coverage* Paid time off plan* 401(k) Plan* Flexible Spending Accounts* Basic life insurance* Short-and long-term disability coverage* Accident insurance* Teammate Assistance Program* Paid parental leave* Domestic partner benefits* Mental, physical, and financial well-being programs If you feel this opportunity could be the next step in your career, we encourage you to apply. Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. *Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.* #ByramHealthcare#AccendraHealth