Bilingual Spanish-English Customer Support Specialist

Byram Healthcare; Anaheim (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

401(k) plan

Flexible Spending Accounts

Life insurance

Disability coverage

Teammate Assistance Program

Paid parental leave

Domestic partner benefits

Well-being programs

Job summary

Byram Healthcare is seeking a bilingual Customer Service Representative in Anaheim, CA to educate patients on products, answer questions, and process supply orders in a high-volume call center. The role requires a high school diploma and 1-2 years of customer service experience, with preference for call center background and bilingual Spanish/English applicants.

The position offers full-time hours Mon-Fri with competitive pay and comprehensive benefits through Accendra Health.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of customer service experience required.
• Call center experience preferred.
• Bilingual in Spanish/English is required.

Responsibilities

• Answer high-volume inbound customer calls via an automated phone system.
• Make outbound calls to patients, referrals, and sales as needed.
• Utilize resources to troubleshoot and resolve patient issues.
• Use full product knowledge of at least two Byram therapies to service patients.
• Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team.
• Consistently meet and attain required KPIs.
• Perform other duties as required.

Skills

Excellent communication

MS Office

Customer service

Soft skills

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Byram Healthcare is seeking a bilingual Customer Service Representative in Anaheim, CA to educate patients on products, answer questions, and process supply orders in a high-volume call center. The role requires a high school diploma and 1-2 years of customer service experience, with preference for call center background and bilingual Spanish/English applicants.

The position offers full-time hours Mon-Fri with competitive pay and comprehensive benefits through Accendra Health.