Bilingual Spanish Customer Service Supervisor

Internal Revenue Service; Fresno (CA); Remote; USD 75,000 - 98,000; Full time

Job summary

Internal Revenue Service in Fresno seeks a Supervisory Customer Service Representative (Bilingual-Spanish) to lead front-line staff and manage daytime operations. The role includes planning work, evaluating performance, answering complex taxpayer inquiries, and ensuring accurate case handling in line with IRS policies.

Telework eligibility is offered. The position requires a college degree and Spanish language proficiency, with opportunities to advance within the SBSE Campus Collection Fresno

Qualifications

• Degree required (college or university).
• Foreign education may be used to meet requirements.

Responsibilities

• Plan and assign work to subordinates and set priorities.
• Evaluate performance and provide feedback or disciplinary action.
• Interview candidates and recommend appointments or promotions.
• Resolve employee complaints and manage training needs.
• Provide leadership in taxpayer inquiries, case analysis, and tax issues.

Skills

Bilingual Spanish

Education

Bachelor's degree or higher

Job description

Internal Revenue Service in Fresno seeks a Supervisory Customer Service Representative (Bilingual-Spanish) to lead front-line staff and manage daytime operations. The role includes planning work, evaluating performance, answering complex taxpayer inquiries, and ensuring accurate case handling in line with IRS policies.

Telework eligibility is offered. The position requires a college degree and Spanish language proficiency, with opportunities to advance within the SBSE Campus Collection Fresno