Remote Member Services Specialist II (Bilingual)

Golden1; Fresno (CA); Remote; USD 30,000 - 34,000; Full time

Job summary

Golden1 in Fresno, CA is seeking a Contact Center Member Service Representative II to answer member inquiries by phone in English and Spanish (if certified), navigate multiple banking systems, and resolve issues with care and accuracy.

Ideal candidates have 1 year in customer service within a contact center and/or 2+ years in financial services, with the ability to multi-task and maintain high service levels in a fast-paced environment.

Qualifications

• Education: High School diploma or GED; some college preferred.
• Experience: 1 year customer service in a contact center and/or 2+ years financial services experience.
• Bilingual ability a plus - English/Spanish.

Responsibilities

• Demonstrates advanced credit union knowledge and resolves complex issues with minimal guidance.
• Learn and maintain knowledge of products and services.
• Meet performance standards with phone efficiency and quality in a fast-paced environment.
• Educate members on products to retain and grow relationships.
• Open sub-accounts and resolve online banking/mobile wallet issues.

Skills

Communication skills

Bilingual English/Spanish

Multi-tasking

Digital banking systems

Sub-accounts opening

Decision making

Learning new systems

Intranet/Internet knowledge

Customer service

Education

High School diploma or GED

Tools

CRM systems

Job description

Golden1 in Fresno, CA is seeking a Contact Center Member Service Representative II to answer member inquiries by phone in English and Spanish (if certified), navigate multiple banking systems, and resolve issues with care and accuracy.

Ideal candidates have 1 year in customer service within a contact center and/or 2+ years in financial services, with the ability to multi-task and maintain high service levels in a fast-paced environment.