Bilingual CSR - Inbound Support (English/Spanish)

Ihcus; El Paso (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Integrated Human Capital in El Paso, TX is seeking a Bilingual Customer Service Representative to handle inbound calls from English- and Spanish-speaking customers about billing, accounts, and services. The role requires a friendly, professional demeanor and adherence to privacy policies.

You will work in a full-time, on-site contact center, taking calls across the shift with scheduled breaks, and coordinate with other departments to resolve issues and provide accurate information.

Qualifications

• Bilingual (English/Spanish) communication skills required.
• High school diploma or GED is required.
• Experience in customer service or call centers preferred.
• Typing speed at least 30 wpm and familiarity with basic computer applications.

Responsibilities

• Handle inbound calls from customers about billing, accounts, and services promptly.
• Assist customers with payments and account updates while maintaining data accuracy.
• Maintain and update customer databases; provide accurate information and resolve issues.
• Coordinate with other departments to ensure effective issue resolution and customer satisfaction.

Skills

Bilingual communication

Customer service

Phone etiquette

Typing 30 wpm

Spanish/English fluency

Education

High school diploma or GED

Tools

Call center software

Job description

Integrated Human Capital in El Paso, TX is seeking a Bilingual Customer Service Representative to handle inbound calls from English- and Spanish-speaking customers about billing, accounts, and services. The role requires a friendly, professional demeanor and adherence to privacy policies.

You will work in a full-time, on-site contact center, taking calls across the shift with scheduled breaks, and coordinate with other departments to resolve issues and provide accurate information.