Senior Contact Center Supervisor

Internal Revenue Service; United States; Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Internal Revenue Service, Wage and Investment Division, Fresno Campus Collection, seeks a federal program manager who can lead teams, manage resources, and apply regulations to accomplish program objectives. Experience in leadership, project oversight, and guidance to peers is valued.

Candidates should understand the time-after-competitive-appointment rule and be prepared to operate within IRS paybands. Federal experience not required; willingness to work in a fast-paced public sector

Formación

• Specialized experience demonstrating leadership to accomplish program objectives with technical and administrative oversight.
• Experience managing resources, mentoring team members, and providing day-to-day guidance.
• Experience applying regulations and official guidance to oversee program development and implementation.

Conocimientos

Management/leadership

Project management

Regulatory compliance

Customer communication

Team mentoring

Descripción del empleo

Internal Revenue Service, Wage and Investment Division, Fresno Campus Collection, seeks a federal program manager who can lead teams, manage resources, and apply regulations to accomplish program objectives. Experience in leadership, project oversight, and guidance to peers is valued.

Candidates should understand the time-after-competitive-appointment rule and be prepared to operate within IRS paybands. Federal experience not required; willingness to work in a fast-paced public sector