Spanish Bilingual Tax Support Specialist - Hybrid Remote

State of North Carolina - Revenue; Raleigh (NC); On-site; USD 40,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid holidays

Paid vacation

Parental leave

Public Service Loan Forgiveness (PSLF)

Job summary

The North Carolina Department of Revenue is seeking a Customer Service Agent to guide taxpayers and support compliance with revenue laws. In this role, you will handle a high volume of calls, provide clear, accurate tax guidance, and work through a structured training program designed to build tax knowledge and customer service expertise.

Starting salary is $40,421 with a 5% Spanish bilingual premium and a training completion raise of 5%.

Qualifications

• High school diploma or GED plus two years of related administrative experience, or a combination of education and experience.
• Effective communication, both written and verbal, with taxpayers and stakeholders.
• Ability to interpret tax concepts and explain them clearly.

Responsibilities

• Handle high volume of inbound calls and provide clear guidance on refunds, payment plans, notices, balances, and tax laws.
• Support compliance with North Carolina revenue laws and agency policies.
• Complete comprehensive training to interpret personal income and sales/use tax concepts.

Skills

Strong communicator

Spanish language

Customer service

Education

High school diploma or GED

Job description

The North Carolina Department of Revenue is seeking a Customer Service Agent to guide taxpayers and support compliance with revenue laws. In this role, you will handle a high volume of calls, provide clear, accurate tax guidance, and work through a structured training program designed to build tax knowledge and customer service expertise.

Starting salary is $40,421 with a 5% Spanish bilingual premium and a training completion raise of 5%.