Lead Program Analyst, Multilingual Tax Services

Internal Revenue Service; Fresno (CA); Remote; USD 112,000 - 187,000; Full time

Job summary

Internal Revenue Service is seeking a Supervisory Program Analyst (Section Chief) to lead multilingual tax product programs and related communication services. You will shape policy, drive content accuracy and accessibility, and oversee servicewide guidance with a focus on equity and compliance.

Strong leadership and cross‑functional collaboration are required. The role guides program strategy, evaluates effectiveness, and provides advisory support to senior leadership.

Qualifications

• Requires a college or university degree recognized by the U.S. Department of Education.
• Foreign education may count toward requirements with proper evaluation.
• Applicants should provide evidence of equivalency when applying.

Responsibilities

• Plan work to be accomplished by subordinates, set priorities, and prepare schedules.
• Evaluate subordinates' performance and recommend actions.
• Interview candidates and recommend appointment, promotion, or reassignment.
• Address complaints and manage disciplinary actions as appropriate.
• Provide expert advisory services to senior leadership on program direction and policy implications.
• Lead cross‑functional coordination with IRS divisions and external stakeholders.

Skills

Program management

Leadership

Policy interpretation

Employee coaching

Cross-functional coordination

Performance evaluation

Multilingual communications

Education

Bachelor's degree

Job description

Internal Revenue Service is seeking a Supervisory Program Analyst (Section Chief) to lead multilingual tax product programs and related communication services. You will shape policy, drive content accuracy and accessibility, and oversee servicewide guidance with a focus on equity and compliance.

Strong leadership and cross‑functional collaboration are required. The role guides program strategy, evaluates effectiveness, and provides advisory support to senior leadership.