Bilingual Spanish Customer Service Representative

Ultimate Staffing Services; Irvine (CA); On-site; USD 26,000 - 34,000; Full time

Job summary

Ultimate Staffing is hiring a bilingual Spanish Customer Service Representative to join a growing skincare company in Irvine. The role is high-touch, acting as the face of support to customers and distributors via phone, email, and chat.

This on-site position in Irvine runs 9:30am–5:00pm with pay starting at $22 per hour. Requirements: 2+ years in customer service or admin, heavy phone experience, fluent English, and ability to communicate in a second language (Spanish).

Qualifications

• 2+ years of customer service or administrative experience.
• Heavy phone experience required.
• Fluent English; Spanish proficiency as second language preferred.
• On-site role in Irvine, CA.

Responsibilities

• Fielding and resolving product inquiries via phone, email, and chat.
• Maintaining ownership of cases from first contact to resolution.
• Translating content in their other language where needed.
• Building relationships with distributors and customers.
• Collaborating with operations, logistics, marketing, and product teams.

Skills

Bilingual Spanish

Heavy phone experience

2+ years customer service

Fluent English

Job description

Ultimate Staffing is Hiring a bilingual Spanish Customer Service Representative to join a growing skincare company in Irvine! The Customer Service Representative will be a high-touch, white-glove role - the face of support to both customers and distributors.

Location & Schedule

On-site Irvine
Hours: 9:30am-5:00pm
Pay: $22/hr to start

Key Responsibilities

• Fielding and resolving product inquiries, order tracking, returns, and account support via phone, email, and chat
• Maintaining ownership of cases from first contact through full resolution
• Translating marketing and product content in their other language
• Building strong relationships with distributors (not just end customers)
• Collaborating with operations, logistics, marketing, and product teams
• Embodying brand values: professionalism, warmth, and passion for skincare

Qualifications

• 2+ years of Customer Service or Administrative experience
• Heavy phone experience
• FLUENT English required
• Must clearly speak and communicate in English in addition to second language
• Comfortable working fully onsite

Email: All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.