Customer Care Agent- Skincare/ Beauty

Ultimate Staffing; Irvine (CA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Collaborative team environment

Clear growth opportunities

Newly renovated HQ

Job summary

A global beauty brand is looking for a Customer Care Agent in Irvine, CA. The role involves providing support to customers and distributors through various communication channels, addressing product inquiries, and ensuring resolution of cases. Ideal candidates will have 1-2 years of customer service experience and strong communication skills, with a preference for bilingual candidates in Vietnamese or French. Join a rapidly growing company with a focus on skincare and beauty, and enjoy opportunities for growth in a collaborative environment.

Qualifications

• 1-2 years of customer service experience in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to multitask while staying organized and calm.
• Bilingual in Vietnamese or French preferred.

Responsibilities

• Support customers and distributors via email, phone, and chat.
• Handle product inquiries, order tracking, and returns.
• Own each case from first contact to resolution.
• Build strong, long-term distributor relationships.

Skills

Customer service experience

Strong written communication

Strong verbal communication

Multitasking ability

Tech-savvy

Bilingual (Vietnamese or French)

Job description

Overview

Ultimate Staffing is seeking a Customer Care Agent to join a fast-growing global beauty & skincare brand. Vietnamese or French bilingual preferred. Location: Irvine, CA. Industry: Skincare / Beauty. Type: Full-time | Onsite.

What You'll Do

• Support customers and distributors via email, phone, and chat
• Handle product inquiries, order tracking, returns, and account support
• Own each case from first contact to full resolution
• Build strong, long-term distributor relationships
• Translate marketing/product content for Vietnamese or Chinese-speaking audiences
• Work cross-functionally with operations, logistics, marketing, and product
• Deliver warm, professional, beauty-focused customer experiences

What We're Looking For

• 1-2 years of customer service experience (fast-paced environment preferred)
• Strong written & verbal communication skills
• Ability to multitask while staying organized and calm
• Comfortable supporting distributors—not just individual consumers
• Passion for skincare, beauty, wellness, or personal care
• Bilingual Vietnamese or French strongly preferred
• Tech-savvy and confident across multiple communication channels

Why You'll Love This Opportunity

• The company is scaling rapidly across the U.S.
• Beautiful, newly renovated Irvine HQ near the Spectrum
• Major product evolution & rebranding underway with strong market momentum
• Over $2B in global cumulative sales and growing
• Small, collaborative, high-energy team
• Clear path for growth as U.S. operations expand

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.