Bilingual Spanish Customer Service Representative

Ultimate Staffing; Irvine (CA); On-site; USD 26,000 - 34,000; Full time

Job summary

Ultimate Staffing in Irvine is hiring a bilingual Spanish Customer Service Representative for a high-touch skincare company. The role focuses on front-line support for customers and distributors, handling inquiries via phone, email, and chat, and owning cases through resolution.

On-site position with a 9:30am-5:00pm schedule and starting pay of $22 per hour. The ideal candidate has 2+ years in customer service or admin, strong phone experience, and fluency in English plus a second language.

Qualifications

• 2+ years of Customer Service or Administrative experience
• Heavy phone experience
• Must clearly speak and communicate in English in addition to a second language
• Comfortable working onsite

Responsibilities

• Field inquiries, order tracking, returns, and account support via phone, email, and chat
• Maintain ownership of cases from first contact through resolution
• Translate marketing and product content in the other language
• Build relationships with distributors (not just end customers)
• Collaborate with operations, logistics, marketing, and product teams while embodying brand values

Skills

Phone experience

Bilingual Spanish

Customer service

Job description

Ultimate Staffing is Hiring a bilingual Spanish Customer Service Representative

to join a growing skincare company in Irvine! The Customer Service Representative will be a high-touch, white-glove role - the face of support to both customers and distributors.

Location & Schedule

On-site Irvine

Hours: 9:30am-5:00pm

Pay: $22/hr to start

Key Responsibilities

• Fielding and resolving product inquiries, order tracking, returns, and account support via phone, email, and chat
• Maintaining ownership of cases from first contact through full resolution
• Translating marketing and product content in their other language
• Building strong relationships with distributors (not just end customers)
• Collaborating with operations, logistics, marketing, and product teamsEmbodying brand values: professionalism, warmth, and passion for skincare

Qualifications:

• 2+ years of Customer Service or Administrative experience
• Heavy phone experience
• Must clearly speak and communicate in English in addition to second language
• Comfortable working fully onsite

Email:

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.