Bilingual Spanish Customer Service Pro

Sherwin-Williams; Stafford Township (NJ); On-site; USD 22,000 - 28,000; Full time

Job summary

Sherwin-Williams in Manahawkin, NJ is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend the right products. You will resolve concerns and strive for maximum client satisfaction while maintaining store standards.

The role requires English and Spanish, a valid driver’s license, and the ability to lift up to 70 lbs occasionally; evenings and weekends may be required. This is a full-time, on-site position at Store #705153.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must read, write, comprehend, and communicate in English.
• Must read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must lift up to 50 lbs frequently and 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• If internal, must meet performance expectations.
• Must complete required HR Cloud eLearning courses.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.
• Stock shelves and set up displays; assist in deliveries as needed.
• Tint and mix products to customer specifications; load/unload delivery trucks.

Skills

Customer service

Sales

Bilingual English/Spanish

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Job description

Sherwin-Williams in Manahawkin, NJ is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend the right products. You will resolve concerns and strive for maximum client satisfaction while maintaining store standards.

The role requires English and Spanish, a valid driver’s license, and the ability to lift up to 70 lbs occasionally; evenings and weekends may be required. This is a full-time, on-site position at Store #705153.