Bilingual Customer Service Specialist - Spanish/English

The Sherwin-Williams Company; Conyers (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to work with wholesale and retail customers, determine needs, and recommend the right solutions. You will resolve concerns promptly and strive for maximum satisfaction while upholding product quality and store standards.

The role involves interacting with customers, including minors, and handling cash and sensitive information. Ability to lift up to 50 lbs regularly and work evenings/weekends is required, with English/Spanish proficiency

Qualifications

• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must be legally authorized to work in the United States without sponsorship.
• Must be able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Must be able to work evenings and weekends as required.
• Must be at least 18 years old.

Responsibilities

• Assist wholesale and retail customers to determine needs and recommend solutions.
• Answer questions about Sherwin-Williams products and maintain product knowledge.
• Resolve customer concerns promptly to ensure maximum satisfaction and sales goals.
• Maintain high quality and visual standards of products and stores.

Skills

English proficiency

Spanish proficiency

Education

High School diploma or GED

Job description

Sherwin-Williams is seeking a Customer Service Specialist to work with wholesale and retail customers, determine needs, and recommend the right solutions. You will resolve concerns promptly and strive for maximum satisfaction while upholding product quality and store standards.

The role involves interacting with customers, including minors, and handling cash and sensitive information. Ability to lift up to 50 lbs regularly and work evenings/weekends is required, with English/Spanish proficiency