Bilingual Customer Service & Sales Specialist

Sherwin-Williams Co.; Arlington (VA); On-site; USD 21,000 - 28,000; Full time

Job summary

Sherwin-Williams Co. is seeking a Customer Service Specialist to assist wholesale and retail customers, answer product questions, and recommend solutions. The role emphasizes outstanding customer service while helping the store meet sales goals.

The position involves in-store and phone interactions, product knowledge, and light duties such as stocking and delivering. Eligibility includes 18+, English/Spanish fluency, and a valid driver’s license.

Qualifications

• Must be at least 18 years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English and Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Bilingual English/Spanish

Retail sales

Cash handling

Education

High School diploma or GED

Tools

Tinting & mixing equipment

Driver’s License

Job description

Sherwin-Williams Co. is seeking a Customer Service Specialist to assist wholesale and retail customers, answer product questions, and recommend solutions. The role emphasizes outstanding customer service while helping the store meet sales goals.

The position involves in-store and phone interactions, product knowledge, and light duties such as stocking and delivering. Eligibility includes 18+, English/Spanish fluency, and a valid driver’s license.