Bilingual Customer Service & Sales Specialist

Sherwin-Williams Co.; Plano (TX); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Sherwin-Williams Co. is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend products. The role emphasizes prompt resolution of concerns, maintaining product quality, and meeting store sales goals.

Responsibilities include processing sales, stocking and tinting products, and supporting deliveries. Requires bilingual English/Spanish, availability for evenings/weekends, and a valid driver’s license.

Qualifikationen

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• Able to read, write and communicate in English.
• Able to read, write and communicate in Spanish.
• Valid, unrestricted driver's license.
• Able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willing to work evenings and weekends.
• Internal Sherwin-Williams candidates must meet performance and HR eLearning requirements.

Aufgaben

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks and assist with deliveries.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Kenntnisse

English language proficiency

Spanish language proficiency

Driver's license

Lifting up to 70 lbs

Customer service

Ausbildung

High School diploma or GED

Jobbeschreibung

Sherwin-Williams Co. is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend products. The role emphasizes prompt resolution of concerns, maintaining product quality, and meeting store sales goals.

Responsibilities include processing sales, stocking and tinting products, and supporting deliveries. Requires bilingual English/Spanish, availability for evenings/weekends, and a valid driver’s license.