Bilingual Spanish CSR - Benefits & Claims Support

Integrated Resources Inc.; Omaha (NE); On-site; USD 35,000 - 50,000; Full time

Job summary

A premier staffing firm is seeking a Customer Service Representative. This role involves handling customer inquiries regarding supplemental benefits and providing guidance on claims. The ideal candidate will possess strong communication and analytical skills, along with the ability to multi-task effectively.

Qualifications

• Customer service experience in call center or retail environment preferred.
• Bi-lingual Spanish skills a plus.
• Ability to manage high call volume efficiently.

Responsibilities

• Handle customer service inquiries via telephone or internet.
• Guide members on self-service options and explain contract provisions.
• Maintain accuracy and productivity standards during customer interactions.

Skills

Customer service skills

Communication skills

Negotiation skills

Technical skills

Analytical skills

Job description

A premier staffing firm is seeking a Customer Service Representative. This role involves handling customer inquiries regarding supplemental benefits and providing guidance on claims. The ideal candidate will possess strong communication and analytical skills, along with the ability to multi-task effectively.