Bilingual Employee Benefits CSR - Client Care Pro

Venbrook Group; California; Hybrid; USD 39,743 - 46,356; Full time

Benefits offered by this job

401k with employer match

Medical, dental, vision, life, and disability insurance

Paid Time Off

Paid holidays

Paid sick leave

Professional development opportunities

Flexible work arrangements

Job summary

A leading insurance brokerage firm based in California is seeking a Client Services Representative to support employees and HR contacts with benefit inquiries and claims. This position requires excellent communication skills, a strong understanding of insurance processes, and the ability to manage high volume inquiries. Bilingual candidates in English and Spanish are preferred. The role offers a hybrid working arrangement and a comprehensive benefits package including a competitive salary between $28.85 and $33.65 per hour, along with various health and wellness benefits.

Qualifications

• 5+ years in the property and casualty insurance industry.
• Experience handling litigation management and claims of moderate to high severity.
• Knowledge of claims processes and procedures.

Responsibilities

• Serve as the primary contact for benefit inquiries via phone and email.
• Process ID card requests and confirmations.
• Document all interactions and outcomes in the CRM system.

Skills

Excellent verbal and written communication skills

Strong analytical and problem-solving skills

Ability to manage high call and email volume

Strong organization and follow-through

Bilingual English and Spanish

Education

One to three years of experience in employee benefits, insurance, healthcare, or customer service

Tools

CRM systems

Microsoft Office Suite (Outlook, Word, Excel)

Job description

A leading insurance brokerage firm based in California is seeking a Client Services Representative to support employees and HR contacts with benefit inquiries and claims. This position requires excellent communication skills, a strong understanding of insurance processes, and the ability to manage high volume inquiries. Bilingual candidates in English and Spanish are preferred. The role offers a hybrid working arrangement and a comprehensive benefits package including a competitive salary between $28.85 and $33.65 per hour, along with various health and wellness benefits.