Bilingual P&C CSR — English/Spanish, Growth & Bonus

UniVista Insurance Services; McAllen (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

$400 sign-on bonus

Career growth opportunities

Job summary

A growing insurance firm in Texas seeks a motivated Bilingual Customer Service Representative. In this role, you'll handle customer inquiries and promote products while fluently communicating in both English and Spanish. Key responsibilities include resolving issues, maintaining records, and collaborating with team members. We require previous experience in a customer service role, along with strong communication and problem-solving skills. This position offers a $400 sign-on bonus after a 120-day probation period.

Qualifications

• Bilingual proficiency in English and Spanish is mandatory.
• High school diploma or equivalent required.
• Previous experience in a call center or customer service role is preferred.
• Strong communication skills to articulate solutions clearly.
• Basic proficiency in computer usage.

Responsibilities

• Handle incoming calls from customers promptly.
• Resolve customer inquiries and issues efficiently.
• Maintain accurate records of customer interactions.
• Promote products and services actively during calls.
• Collaborate with team members on complex issues.

Skills

Bilingual proficiency in English and Spanish

Excellent verbal and written communication skills

Strong problem-solving skills

Time management skills

Organizational skills

Education

High school diploma or equivalent

Active P&C (Property & Casualty) license

Tools

CRM systems

Microsoft Office

Job description

A growing insurance firm in Texas seeks a motivated Bilingual Customer Service Representative. In this role, you'll handle customer inquiries and promote products while fluently communicating in both English and Spanish. Key responsibilities include resolving issues, maintaining records, and collaborating with team members. We require previous experience in a customer service role, along with strong communication and problem-solving skills. This position offers a $400 sign-on bonus after a 120-day probation period.