Bilingual Spanish Banking Advisor: Digital Solutions

M&T Bank; Vienna (VA); On-site; USD 62,011,000 - 103,582,000; Full time

Job summary

M&T Bank in Vienna, VA is seeking a Branch Teller who delivers exceptional customer service, supports branch operations, and promotes digital banking to Consumer and Business customers. You will engage with lobby customers, greet them warmly, and ensure a differentiated experience.

Educate customers about banking features, handle transactions, and assist with loan decisions while following AML/KYC controls and the bank's sales process. Fluency in Spanish and English is required.

Qualifications

• High school diploma or GED required.
• Fluent in English and Spanish (spoken and written) is required or to be assessed.
• Minimum 1 year of proven retail sales, call center, customer service, or telesales experience.

Responsibilities

• Educate customers and explain features and benefits of Consumer and Business Banking solutions.
• Engage customers to bank with us and promote digital banking capabilities.
• Explain loan decision criteria at a high level.
• Handle servicing tasks for Consumer/Business Banking relationships and identify growth opportunities.
• Follow the bank's sales process and provide customer-focused guidance.

Skills

Bilingual English/Spanish

Customer service

Interpersonal skills

Communication skills

Education

High school diploma or GED

Job description

M&T Bank in Vienna, VA is seeking a Branch Teller who delivers exceptional customer service, supports branch operations, and promotes digital banking to Consumer and Business customers. You will engage with lobby customers, greet them warmly, and ensure a differentiated experience.

Educate customers about banking features, handle transactions, and assist with loan decisions while following AML/KYC controls and the bank's sales process. Fluency in Spanish and English is required.