Bilingual Shift Leader - Retail Service & Customer Care

O'Reilly Auto Parts; Town of Rice Lake (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, service, store appearance, and operations. The role may involve shift management in their absence.

Bilingual candidates are encouraged to apply and contribute to a high-energy team. Responsibilities include leading team members in customer service excellence, managing service programs, handling orders and returns, and ensuring store policies are followed.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification.
• Retail sales experience is desired, preferably in auto parts.
• Automotive systems and repair knowledge is helpful.
• ASE Certification is preferred.
• Fluency in multiple languages (Spanish) is highly desired.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure adherence to service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, transfers, and DC add orders promptly and inform customers on shipments.

Skills

Strong communication

RSS Certification

Retail sales experience

Automotive knowledge

ASE Certification

Spanish language

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, service, store appearance, and operations. The role may involve shift management in their absence.

Bilingual candidates are encouraged to apply and contribute to a high-energy team. Responsibilities include leading team members in customer service excellence, managing service programs, handling orders and returns, and ensuring store policies are followed.