Bilingual Shift Leader – Customer Experience & Ops

Pollo Campero; Woodbridge (VA); On-site; USD 21,025 - 29,945; Full time

Job summary

Pollo Campero is seeking a Shift Manager in Woodbridge, Virginia. This leadership role involves training and developing the crew while ensuring exceptional customer service. Responsibilities include planning shifts, managing team performance, and adhering to safety standards. Candidates must be bilingual in English and Spanish, possess excellent communication skills, and be able to work flexible hours. The position offers a pay rate of $18.50/hr, contributing to a dynamic and service-oriented team atmosphere.

Qualifications

• Must be 18 years of age or older.
• Preferred: 1+ year of experience in similar roles or with customer experience.
• Ability to lift and push 50 lbs.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Plan and manage shifts effectively.
• Ensure compliance with procedures and protocols.
• Maintain customer satisfaction and resolve complaints.
• Coach and lead a team in daily operations.

Skills

Bilingual in English & Spanish

Customer service

Team leadership

Flexibility in scheduling

Job description

Pollo Campero is seeking a Shift Manager in Woodbridge, Virginia. This leadership role involves training and developing the crew while ensuring exceptional customer service. Responsibilities include planning shifts, managing team performance, and adhering to safety standards. Candidates must be bilingual in English and Spanish, possess excellent communication skills, and be able to work flexible hours. The position offers a pay rate of $18.50/hr, contributing to a dynamic and service-oriented team atmosphere.