Bilingual Shift-Lead: Retail Service Specialist

O'Reilly Auto Enterprises, LLC; Veneta (OR); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions

Day-one medical, dental, and vision

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to assist the Store Manager and run shift duties, focusing on sales, customer service, store appearance, and operations. Bilingual candidates are encouraged to apply.

Responsibilities include leading the team in delivering exceptional service to retail and professional customers, handling returns and orders, coordinating transfers, and ensuring proper opening/closing procedures and security.

Qualifications

• Strong communication skills and the ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Knowledge of automotive systems and repair is a plus.
• Fluency in multiple languages, especially Spanish, is highly desired.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise showroom service levels and program execution.
• Manage pull-through activities like BOPIS, transfers, and order processing.
• Oversee returns, refunds, and merchandise invoicing.
• Ensure opening/closing duties, security, and end-of-day procedures are completed.

Skills

Strong communication

RSS Certification

Retail sales experience

Auto parts knowledge

ASE Certification

Spanish language

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to assist the Store Manager and run shift duties, focusing on sales, customer service, store appearance, and operations. Bilingual candidates are encouraged to apply.

Responsibilities include leading the team in delivering exceptional service to retail and professional customers, handling returns and orders, coordinating transfers, and ensuring proper opening/closing procedures and security.