Bilingual Shift-Lead Retail Service Specialist

O'Reilly Auto Parts; Hyrum (UT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, and vision insurance

Tuition assistance

Stock purchase plan

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may involve shift-management duties in the absence of store leadership, with bilingual candidates encouraged to apply.

Key responsibilities include leading staff in customer service, supervising showroom service levels, processing shipments and transfers, handling returns and exchanges, and ensuring proper invoicing

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification is required.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure adherence to service programs.
• Handle store opening/closing duties and day-end procedures in coordination with management.
• Ensure all transactions, returns, and exchanges are processed efficiently and accurately.

Skills

Strong communication

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may involve shift-management duties in the absence of store leadership, with bilingual candidates encouraged to apply.

Key responsibilities include leading staff in customer service, supervising showroom service levels, processing shipments and transfers, handling returns and exchanges, and ensuring proper invoicing