Bilingual Shift Lead, Retail Service & Ops

O'Reilly Automotive; Altoona (PA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive wages & Paid Time Off

Stock Purchase Plan

401k with Employer Contributions from

Medical, Dental, & Vision Insurance (F

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. This role may assume shift management in the Manager's absence and encourages bilingual applicants.

The position requires strong communication skills and the ability to obtain RSS Certification, with preference for candidates who have retail sales experience and automotive knowledge.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish highly desired).
• Retail sales experience is a plus.
• Automotive systems and repair knowledge is a plus.
• ASE Certification is a plus.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc...).
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, is invoiced before product leaves the store.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Spanish language (desirable)

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. This role may assume shift management in the Manager's absence and encourages bilingual applicants.

The position requires strong communication skills and the ability to obtain RSS Certification, with preference for candidates who have retail sales experience and automotive knowledge.