Bilingual Shift-Lead Retail Associate

O'Reilly Automotive; Texarkana (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

401k

Health insurance

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts in Texarkana, AR, is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, service, store appearance and operations.

The role may assume shift management in the absence of store leadership and encourages bilingual candidates. It emphasizes superior customer service for retail and professional customers and meets company procedures for returns, orders, and security.

Qualifications

• Excellent customer service and communication abilities.
• Ability to obtain RSS Certification (if not already).

Responsibilities

• Lead store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure team executes on service programs.
• Ensure telephone is answered according to company policy and handle transfers/ship-to-store processes.
• Perform opening/closing duties, day-end procedures, and security checks; assist with shift leadership in managers’ absence.

Skills

Strong communication skills

RSS Certification

Education

ASE Certification

Job description

O'Reilly Auto Parts in Texarkana, AR, is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, service, store appearance and operations.

The role may assume shift management in the absence of store leadership and encourages bilingual candidates. It emphasizes superior customer service for retail and professional customers and meets company procedures for returns, orders, and security.