Bilingual Service Scheduler - Auto Care & Customer Experience

Fox Auto Group; El Paso (TX); Hybrid; USD 19,000 - 22,000; Full time

Benefits offered by this job

Health, Dental, & Vision Insurance

PTO & Paid Holidays

401(k) plan with company match

Career Development Opportunities

Job summary

Fox Acura in El Paso, TX, is seeking a Service Appointment Coordinator to manage service scheduling and communications for a busy dealership service department. You will handle appointments via phone, email, and text, while coordinating with the service team to ensure a seamless customer experience.

The role emphasizes strong organization, clear communication, and professional customer interactions. Previous call center or service-adjacent experience is preferred, and bilingual English/Spanish

Qualifications

• Minimum 1 year of customer service or call center experience.
• Bilingual in English and Spanish required.
• Proficient with basic computer systems and scheduling software.

Responsibilities

• Schedule, confirm, and manage service appointments through phone, email, and text.
• Direct incoming calls to the appropriate department or team member.
• Conduct after-visit follow-up calls to ensure customer satisfaction.
• Maintain and update the customer database to encourage repeat business.
• Offer service contracts and review warranty options when applicable.
• Process payments for service contracts as needed.
• Generate daily reports and complete assigned administrative tasks.
• Maintain a professional appearance and provide outstanding customer service at all times.
• Support a safe, positive, and team-oriented work environment.

Skills

Customer Focus

Communication

Organization

Teamwork

Sales Knowledge

Professionalism

Job description

Fox Acura in El Paso, TX, is seeking a Service Appointment Coordinator to manage service scheduling and communications for a busy dealership service department. You will handle appointments via phone, email, and text, while coordinating with the service team to ensure a seamless customer experience.

The role emphasizes strong organization, clear communication, and professional customer interactions. Previous call center or service-adjacent experience is preferred, and bilingual English/Spanish