Service Appointment Coordinator

Fox Toyota of El Paso; El Paso (TX); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Health, Dental, & Vision Insurance

PTO & Paid Holidays

401(k) plan with company match

Career Development Opportunities

Job summary

Fox Acura is seeking a Service Appointment Coordinator in El Paso to manage service appointments and support the service team. You will handle scheduling via phone, email, and text, coordinate with service advisors, and ensure a seamless customer experience.

The role emphasizes strong communication, organization, and teamwork, with a focus on building relationships and driving customer satisfaction in a fast-paced environment.

Qualifications

• Must be bilingual (English and Spanish)
• Must be eligible to work in the United States
• Must successfully complete pre-employment screenings (background check, MVR, drug screening)

Responsibilities

• Schedule, confirm, and manage service appointments through phone, email, and text.
• Direct incoming calls to the appropriate department or team member.
• Conduct after-visit follow-up calls to ensure customer satisfaction.
• Maintain and update the customer database to encourage repeat business.
• Offer service contracts and review warranty options when applicable.
• Process payments for service contracts as needed.
• Generate daily reports and complete assigned administrative tasks.
• Maintain a professional appearance and provide outstanding customer service at all times.
• Support a safe, positive, and team-oriented work environment.

Skills

Customer focus

Communication

Organization

Teamwork

Sales & Product Knowledge

Professionalism

Job description

Description

Join Fox Acura as a Service Appointment Coordinator! This role is responsible for managing service appointment scheduling, ensuring an exceptional customer experience, and supporting the service team with communication and organization.

• Schedule, confirm, and manage service appointments through phone, email, and text.
• Direct incoming calls to the appropriate department or team member.
• Conduct after-visit follow-up calls to ensure customer satisfaction.
• Maintain and update the customer database to encourage repeat business.
• Offer service contracts and review warranty options when applicable.
• Process payments for service contracts as needed.
• Generate daily reports and complete assigned administrative tasks.
• Maintain a professional appearance and provide outstanding customer service at all times.
• Support a safe, positive, and team-oriented work environment.
• Customer Focus: Maintains a professional, friendly approach and prioritizes customer satisfaction in every interaction.
• Communication: Communicates clearly and professionally with customers and team members through phone, email, and text.
• Organization: Effectively manages multiple appointments, follow-ups, and service tasks with strong attention to detail.
• Teamwork: Collaborates with the Service Advisors, Technicians, and Managers to ensure smooth operations.
• Sales & Product Knowledge: Identifies opportunities to offer additional service options.
• Professionalism: Consistently demonstrates reliability, a positive attitude, and alignment with Fox Auto Team’s service standards.

Description

Join Fox Acura as a Service Appointment Coordinator! This role is responsible for managing service appointment scheduling, ensuring an exceptional customer experience, and supporting the service team with communication and organization.

Essential Duties

• Schedule, confirm, and manage service appointments through phone, email, and text.
• Direct incoming calls to the appropriate department or team member.
• Conduct after-visit follow-up calls to ensure customer satisfaction.
• Maintain and update the customer database to encourage repeat business.
• Offer service contracts and review warranty options when applicable.
• Process payments for service contracts as needed.
• Generate daily reports and complete assigned administrative tasks.
• Maintain a professional appearance and provide outstanding customer service at all times.
• Support a safe, positive, and team-oriented work environment.

Key Competencies

• Customer Focus: Maintains a professional, friendly approach and prioritizes customer satisfaction in every interaction.
• Communication: Communicates clearly and professionally with customers and team members through phone, email, and text.
• Organization: Effectively manages multiple appointments, follow-ups, and service tasks with strong attention to detail.
• Teamwork: Collaborates with the Service Advisors, Technicians, and Managers to ensure smooth operations.
• Sales & Product Knowledge: Identifies opportunities to offer additional service options.
• Professionalism: Consistently demonstrates reliability, a positive attitude, and alignment with Fox Auto Team’s service standards.

Compensation

• $14 - $16 per hour, based on experience and qualifications, plus performance-based bonus opportunities.

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Health, Dental, & Vision Insurance
• PTO & Paid Holidays
• 401(k) plan with company match
• Career Development Opportunities

About Our Dealership

Fox Auto Team is a family owned and operated business so we put Family Values first in everything we do. We appreciate our customers and aim to make them customers for life! We also value community. We support local business, vendors, suppliers and charitable organizations. We want to give back to our community and cultivate long term relationships with our neighbors.

Fox Auto Team is an equal employment opportunity employer.

Requirements

• Must successfully complete all pre-employment screenings, including:
  • Background check
  • Motor Vehicle Record (MVR) review
  • Drug screening
• Must be eligible to work in the United States.
• Must be bilingual (English and Spanish required)

Qualifications

• Previous customer service or call center experience preferred (automotive experience a plus).
• Strong communication, organizational, and multitasking skills.
• Proficient in basic computer systems and scheduling software.
• Ability to maintain a friendly and professional demeanor in a fast-paced environment.