Bilingual Automotive Service Scheduler

Fox Toyota of El Paso; El Paso (TX); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Health, Dental, & Vision Insurance

PTO & Paid Holidays

401(k) plan with company match

Career Development Opportunities

Job summary

Fox Acura is seeking a Service Appointment Coordinator in El Paso to manage service appointments and support the service team. You will handle scheduling via phone, email, and text, coordinate with service advisors, and ensure a seamless customer experience.

The role emphasizes strong communication, organization, and teamwork, with a focus on building relationships and driving customer satisfaction in a fast-paced environment.

Qualifications

• Must be bilingual (English and Spanish)
• Must be eligible to work in the United States
• Must successfully complete pre-employment screenings (background check, MVR, drug screening)

Responsibilities

• Schedule, confirm, and manage service appointments through phone, email, and text.
• Direct incoming calls to the appropriate department or team member.
• Conduct after-visit follow-up calls to ensure customer satisfaction.
• Maintain and update the customer database to encourage repeat business.
• Offer service contracts and review warranty options when applicable.
• Process payments for service contracts as needed.
• Generate daily reports and complete assigned administrative tasks.
• Maintain a professional appearance and provide outstanding customer service at all times.
• Support a safe, positive, and team-oriented work environment.

Skills

Customer focus

Communication

Organization

Teamwork

Sales & Product Knowledge

Professionalism

Job description

Fox Acura is seeking a Service Appointment Coordinator in El Paso to manage service appointments and support the service team. You will handle scheduling via phone, email, and text, coordinate with service advisors, and ensure a seamless customer experience.

The role emphasizes strong communication, organization, and teamwork, with a focus on building relationships and driving customer satisfaction in a fast-paced environment.