Bilingual Senior Mobile Expert — Growth & Stock Grants

T-Mobile US Inc.; Little Rock (AR); Vor Ort; USD 33.000 - 47.000; Vollzeit

Benefits dieser Stelle

Annual stock grant

Employee stock purchase plan

401(k)

Zusammenfassung

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in company-owned Experience stores.

You will use new systems and tools to resolve issues from research to resolution, while leveraging retail expertise and a growing product roadmap built specifically for these locations. This role includes ongoing training to elevate expertise, collaboration with Customer Service and Engineering, and a culture that rewards sales and service excellence.

Qualifikationen

• High School Diploma or GED required.
• Retail: 12+ months as Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Aufgaben

• Sell products, features, and services based on customer needs.
• Resolve customer issues in a single interaction using store systems and tools.
• Complete ongoing training to become a SME in T-Mobile.
• Leverage digital tools in interactions and onboarding.
• Collaborate to foster a culture of sales and service.

Kenntnisse

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Ausbildung

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Jobbeschreibung

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in company-owned Experience stores.

You will use new systems and tools to resolve issues from research to resolution, while leveraging retail expertise and a growing product roadmap built specifically for these locations. This role includes ongoing training to elevate expertise, collaboration with Customer Service and Engineering, and a culture that rewards sales and service excellence.