Bilingual Senior Manager, Payment Operations Lead (Spanish)

Capital One Group; Dover (DE); Remote; USD 162,000 - 184,000; Full time

Job summary

Capital One seeks a Bilingual (Spanish) Senior Manager, Account Executive Operations (Remote-Eligible) to lead regional delivery of the Technical Quality of Acceptance strategy across LATAM, the Caribbean and Mexico. You will guide a high-performing team, drive cross-functional collaboration, and manage complex remediation of acceptance breakages across merchant, POS, ecommerce, ATM and PSP ecosystems.

The role emphasizes leadership of strategic initiatives, governance participation, and

Qualifications

• At least 7 years of experience in technical acceptance, payment acquiring, merchant processing, payment operations, network operations or payment technology.
• At least 5 years of people leadership and performance management experience.
• Fluent in Spanish and English.
• Bachelor’s Degree preferred; additional certifications are a plus.

Responsibilities

• Lead, mentor and develop a high-performing team of operational professionals, including managers and specialists across country acceptance, analytics, PSP-related acceptance and referral investigation.
• Lead the regional operational delivery of the Technical Quality of Acceptance strategy, translating global priorities into practical, market-specific plans across Latin America, the Caribbean and Mexico.
• Supervise the end-to-end diagnosis and remediation of acceptance breakages across the merchant, POS, ecommerce or ATM environment, gateway or orchestrator, PSP, processor and acquirer at market level.
• Coordinate specialist resources and apply disciplined problem-management practices, including root-cause analysis, remediation ownership, progress tracking, recovery validation and lessons learned.
• Lead complex, cross-functional regional initiatives that strengthen technical acceptance resilience, improve monitoring and detection, remove recurring failure modes, and support technical acceptance stability.
• Build strong internal partnerships across Networks, Operations, Sales, Market Development, and Strategy Teams; influence decisions and drive alignment across differing priorities.
• Establish and maintain clear KPIs, reporting, playbooks, escalation paths, operating controls and documentation for technical acceptance monitoring, investigation and remediation.
• Represent the regional Technical Quality of Acceptance function in governance forums, launch-readiness reviews, roadmap discussions and executive updates, clearly communicating risk, dependencies, decisions and regional impact.
• Develop team and stakeholder capability through training and knowledge sharing on payment flows, acceptance failure modes, investigation methods, escalation and remediation practices.
• Engage externally when necessary to clarify technical issues, coordinate remediation or support strategic acceptance priorities; external client interaction is limited and purposeful, with approximately 15% travel.

Skills

Bilingual Spanish-English

People leadership

Cross-functional collaboration

Operational leadership

Payment systems knowledge

Problem solving

Education

High School Diploma

Bachelor’s Degree

Job description

Capital One seeks a Bilingual (Spanish) Senior Manager, Account Executive Operations (Remote-Eligible) to lead regional delivery of the Technical Quality of Acceptance strategy across LATAM, the Caribbean and Mexico. You will guide a high-performing team, drive cross-functional collaboration, and manage complex remediation of acceptance breakages across merchant, POS, ecommerce, ATM and PSP ecosystems.

The role emphasizes leadership of strategic initiatives, governance participation, and