Remote Senior Manager - Payment Acceptance Operations

Capital One National Association; Riverwoods (IL); Remote; USD 162,000 - 184,000; Full time

Job summary

Capital One National Association is seeking a Senior Manager, Account Executive Operations for Technical Quality of Acceptance to lead a regional delivery across Latin America, the Caribbean and Mexico.

The role guides a high-performing team and collaborates with Strategy, Product, Technology, Networks, Operations, Commercial and Data to align priorities and resolve complex acceptance issues at multiple levels.

Qualifications

• 7+ years in technical acceptance, payment acquiring, merchant processing, payment operations, network operations or payment technology
• 5+ years of people leadership and performance management experience
• Fluent in Spanish and English

Responsibilities

• Lead, mentor and develop a high-performing team of operational professionals across country acceptance, analytics, PSP-related acceptance and referral investigation.
• Oversee regional delivery of the Technical Quality of Acceptance strategy across Latin America, the Caribbean and Mexico.
• Supervise end-to-end diagnosis and remediation of acceptance breakages across merchant, POS, ecommerce or ATM environments and related components.
• Coordinate resources, apply root-cause analysis, remediation ownership and governance across the region.
• Lead cross-functional initiatives to strengthen technical acceptance resilience and improve monitoring and detection.

Skills

Leadership

Regional delivery

Payments acceptance

Cross-functional collaboration

Executive communication

Bilingual English/Spanish

Education

Bachelor’s Degree

8+ years in payments/acceptance domain

Job description

Capital One National Association is seeking a Senior Manager, Account Executive Operations for Technical Quality of Acceptance to lead a regional delivery across Latin America, the Caribbean and Mexico.

The role guides a high-performing team and collaborates with Strategy, Product, Technology, Networks, Operations, Commercial and Data to align priorities and resolve complex acceptance issues at multiple levels.