Bilingual LatAm Payment Delivery Lead (Remote)

Capital One; Riverwoods (IL); Remote; USD 138,000 - 158,000; Full time

Job summary

Capital One is seeking a Bilingual (Spanish) - Product Delivery Manager for International Markets (LATAM) who will lead end-to-end integration of core payment products for issuing and acquiring partners across LATAM.

You will be a hands-on technical lead, capable of troubleshooting implementation bottlenecks, guiding partners through certifications, and driving technical enablement from strategy to execution.

Qualifications

• High School Diploma, GED or equivalent certification
• At least 4years of experience with L3 Certification (Acquiring or Issuing), ISO8583, EMV specifications, contactless NFC, 3D Secure (3DS) or Digital Tokenization
• At least 5years of experience in client-facing technical delivery or stakeholder management
• At least 2years of technical troubleshooting and investigation experience within payment network implementations
• Fluent in Spanish and English

Responsibilities

• Technical Client Delivery & Architecture: Act as the primary technical SME to Issuers, Acquirers, Processors, and Gateways, translating complex network product specifications into actionable client implementation plans.
• L3 Terminal Certification Support (Acquiring): Guide partners through L3 terminal certification setup, connectivity, test case execution, and TSE configuration. Evaluate test case failures, address technical queries, analyze/approve waivers, and review final documentation to approve Letters of Certification (LOC).
• Card Profile Validation Support (Issuing): Consult with Issuers to select and build card profiles adhering to Network EMV specifications. Troubleshoot CPV failures, validate pre-requisites, approve waivers, and sign off on final LOCs.
• Technical Troubleshooting & Investigation: Conduct root‑cause analysis on technical integration issues—digging into specs, transaction flows, and configuration files rather than acting purely as an administrative project manager.
• Process Improvement & Strategy: Identify inefficiencies in existing implementation models to optimize client onboarding, improve metrics tracking, and support the commercialization of new payment capabilities.
• Risk & Partner Management: Proactively manage technical risks, elevate customer‑impacting issues, and maintain strong relationships with internal business teams and external service providers.

Skills

Spanish fluency

English fluency

Client-facing delivery

EMV & 3DS

L3 Certification

Education

Bachelor’s degree in CS/IT/ENG/Business

Tools

FIME tools

UL testing

ArgoTechno tools

Job description

Capital One is seeking a Bilingual (Spanish) - Product Delivery Manager for International Markets (LATAM) who will lead end-to-end integration of core payment products for issuing and acquiring partners across LATAM.

You will be a hands-on technical lead, capable of troubleshooting implementation bottlenecks, guiding partners through certifications, and driving technical enablement from strategy to execution.