Bilingual Seller Support Specialist (EN/ES) - Onsite Tempe

Amazon Inc.; Tempe (AZ); On-site; USD 33,000 - 58,000; Full time

Job summary

Amazon.com Services LLC in Tempe, AZ is seeking an Account Support Specialist to join the Account Health Support team. The role focuses on delivering world-class support to third-party Sellers, handling inquiries by phone and email, and guiding customers through pre- and post-suspension scenarios.

The position requires on-site work five days a week, strong written and verbal communication in English and Spanish, and comfortable collaboration with risk analysts and cross-functional teams.

Qualifications

• 1+ years of customer service experience.
• Fluent in English (written and spoken).
• Fluent in Spanish (written and spoken).
• Proficient with Microsoft Office tools (Excel, Word, Outlook).
• Ability to work on-site 5 days a week in Tempe, AZ.

Responsibilities

• Demonstrates effective written and oral communication.
• Provides prompt service to Amazon Sellers and escalates issues appropriately.
• Maintains a positive demeanor while handling sensitive seller issues.
• Manages time effectively and works independently using policies and resources.
• Collaborates with other departments to resolve seller questions and issues.

Skills

Customer service

Bilingual English/Spanish

MS Office

On-site Tempe

Tools

Excel

Word

Outlook

Job description

Amazon.com Services LLC in Tempe, AZ is seeking an Account Support Specialist to join the Account Health Support team. The role focuses on delivering world-class support to third-party Sellers, handling inquiries by phone and email, and guiding customers through pre- and post-suspension scenarios.

The position requires on-site work five days a week, strong written and verbal communication in English and Spanish, and comfortable collaboration with risk analysts and cross-functional teams.