Remote Bilingual Customer Support Specialist (EN/ES)

PBS Systems; United States; Remote; USD 29,000 - 32,000; Full time

Benefits offered by this job

Professional development

Health benefits

Paid time off

Inclusive culture

Employee recognition

Competitive compensation

Staff discounts

Job summary

PBS Systems is seeking a Bilingual Technical Support Specialist (Remote - USA) to provide timely technical assistance in English and Spanish. You’ll handle inquiries via email, SMS, and phone, ensuring a consistently high-quality support experience from a remote location across the USA.

The role focuses on efficient issue resolution, leveraging Salesforce, and collaborating with the DIP support team. A strong customer-service orientation and knowledge of dealership operations are essential for

Qualifications

• Experience using Salesforce or similar CRM.
• Familiarity with dealership operations and automotive industry tools.
• Excellent communication skills in English and Spanish.

Responsibilities

• Maintain high customer satisfaction with timely, solution-oriented communication.
• Respond to inquiries via email, SMS, and phone in both languages.
• Collaborate with support team to resolve issues efficiently and share insights to improve service.
• Use internal docs and tools to troubleshoot and resolve problems quickly.
• Escalate complex issues with context and urgency to appropriate teams.
• Document all interactions and resolutions in Salesforce for transparency.

Skills

Salesforce

Dealership operations

Bilingual English/Spanish

Job description

PBS Systems is seeking a Bilingual Technical Support Specialist (Remote - USA) to provide timely technical assistance in English and Spanish. You’ll handle inquiries via email, SMS, and phone, ensuring a consistently high-quality support experience from a remote location across the USA.

The role focuses on efficient issue resolution, leveraging Salesforce, and collaborating with the DIP support team. A strong customer-service orientation and knowledge of dealership operations are essential for