Bilingual Parts Support Specialist (Spanish/English)

Priority Dispatch Corp.; O’Fallon (MO); On-site; USD 35,000 - 48,000; Full time

Job summary

Priority Dispatch Corp. is seeking a Bilingual Spanish/English Customer Service Account Coordinator to serve as the primary contact for US and LATAM customers, facilitating field replacement parts orders and resolving product issues.

Responsibilities include handling high-volume calls, processing orders, and collaborating with cross-functional teams. The role emphasizes on-site work with occasional remote workday allowances and a focus on timely problem resolution.

Qualifications

• High School diploma or GED required.
• College degree strongly preferred.
• 1+ years of related customer service experience required.
• Must read/write/speak English and Spanish fluently to communicate with customers and internal teams.
• Strong verbal and written communication skills.
• Able to multitask and stay organized in a fast-paced environment.

Responsibilities

• Handle incoming/outgoing parts calls from global partners (often 100+ daily).
• Check open order ship status and quote pricing/lead times.
• Process parts orders via phone, fax, or email.
• Collaborate with cross-functional teams and participate in meetings.
• Maintain regular on-site presence with potential for up to one remote day per week as needed.
• Support day-to-day operations and align with department priorities.

Skills

Bilingual Spanish/English

Customer service experience

Strong communication

Multitask & organized

Education

High School diploma or GED

College degree preferred

Tools

JDE

Parts Inquiry

Microsoft Office

Job description

Priority Dispatch Corp. is seeking a Bilingual Spanish/English Customer Service Account Coordinator to serve as the primary contact for US and LATAM customers, facilitating field replacement parts orders and resolving product issues.

Responsibilities include handling high-volume calls, processing orders, and collaborating with cross-functional teams. The role emphasizes on-site work with occasional remote workday allowances and a focus on timely problem resolution.