Remote Seller Support Case Specialist

Lago; United States; Remote; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Lago is seeking a Cases Specialist to manage Amazon Seller Support case communications for multiple client accounts. You will own case outcomes, recover reimbursements, and coordinate with listing and health teams to resolve issues that impact performance.

This remote role supports US time zones from LATAM and requires at least 3 years with Amazon Seller Central, strong written English, granular attention to detail, and persistent problem-solving to close cases efficiently.

Qualifikationen

• 3 years of experience with Amazon Seller Central, focusing on case management.
• Strong written communication for professional case submissions.
• Familiarity with Amazon FBA processes: shipments, inventory, reimbursements.
• Ability to manage a high volume of cases across multiple accounts.
• High attention to detail and strong organizational skills.
• Persistence and problem-solving for escalated issues.
• Proficiency with tracking tools and spreadsheets for documentation.
• Excellent written and verbal English communication.
• Reliable internet and a quiet workspace for remote work.
• Availability to work US time zones.

Aufgaben

• Open, manage, and follow up on Amazon Seller Support cases across client accounts.
• Handle case types including inventory discrepancies, reimbursements, listings issues.
• Write clear case communications to Amazon Seller Support; escalate when needed.
• Track cases in internal case management system and ensure timely closure.
• Identify patterns and report findings to managers and operations.
• Coordinate with listing and account health teams to resolve cross-functional issues.
• Maintain detailed logs of case history, resolutions, and recoveries for client reporting.
• Stay updated with Amazon policies and support processes.
• Provide clients with case status updates and timelines.

Kenntnisse

Amazon Seller Central

Case management

Written communication

English proficiency

Organization

Tools

Spreadsheets

Jobbeschreibung

Lago is seeking a Cases Specialist to manage Amazon Seller Support case communications for multiple client accounts. You will own case outcomes, recover reimbursements, and coordinate with listing and health teams to resolve issues that impact performance.

This remote role supports US time zones from LATAM and requires at least 3 years with Amazon Seller Central, strong written English, granular attention to detail, and persistent problem-solving to close cases efficiently.