Hybrid Customer Service Rep - Bilingual Spanish/English

Regional Finance (Regional Management Corp.); Plano (TX); Hybride; USD 34 000 - 42 000; Plein temps

Avantages offerts par ce poste

Regional is an equal opportunity? (not

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Résumé du poste

Regional Management Corp in Plano, TX seeks a Customer Service Representative to assist customers and staff, respond to inquiries, resolve basic issues, and guide clients through solutions. You will handle calls, emails, and digital messages with courtesy and accuracy.

The role requires bilingual Spanish/English skills, strong communication, data entry ability, and the capacity to multi-task in a fast-paced environment, with a hybrid in-office/remote schedule.

Qualifications

• High School Diploma or equivalent.
• Pass drug screening, criminal and credit background checks.
• Bi-lingual in Spanish and English.
• Proficient in Microsoft Office.
• Prior customer service experience.
• Outgoing, enthusiastic with excellent communication skills.
• Able to multi-task and meet deadlines.

Responsabilités

• Provide exceptional support for external customers and Regional employees with a primary focus on external customers.
• Build and establish a positive, trusting relationship with clients to ensure continued patronage and satisfaction.
• Maintain up-to-date knowledge of company products and services to respond to inquiries.
• Serve as a point of contact for customer inquiries and complaints by working with subject matter experts.
• Handle inbound interactions from customers via phone, email, and other forms of digital communication.
• Explain additional services and products to customers as needed.
• Demonstrate understanding of basic system functionalities.
• Assist customers by resolving disputes and/or complaints.
• Forward questions or concerns to the appropriate Regional department or branch.
• Complete timely follow-ups with customers and/or Regional employees.

Connaissances

Bilingual: Spanish & English

Customer service experience

Excellent communication

Data entry

Multi-tasking

Organized

Deadline management

Formation

High School Diploma or equivalent

Outils

Microsoft Office

Description du poste

Regional Management Corp in Plano, TX seeks a Customer Service Representative to assist customers and staff, respond to inquiries, resolve basic issues, and guide clients through solutions. You will handle calls, emails, and digital messages with courtesy and accuracy.

The role requires bilingual Spanish/English skills, strong communication, data entry ability, and the capacity to multi-task in a fast-paced environment, with a hybrid in-office/remote schedule.