Bilingual RN Team Lead - Remote Healthcare Support

Inizio Engage; United States; Remote; USD 40,000 - 73,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Job summary

Inizio Engage is seeking a Bilingual Licensed Team Lead to support a U.S.-based biopharma partnership, delivering education, emotional support, and care navigation remotely. The role requires licensed healthcare professional status (RN) and fluent Spanish/English, with leadership experience in a call center and familiarity with gastro/hepatology.

You will collaborate with client teams, update training, monitor metrics, and ensure HIPAA compliance while guiding staff to deliver excellent patient

Qualifications

• Current U.S. healthcare professional license: RN.
• Spanish and English fluency required.
• 2+ years leading training or within a leadership capacity within a Call Center operation preferred.
• Preferred minimum of 3 years’ experience working in Gastroenterology or Hepatology and familiar with liver disease progression.

Responsibilities

• Provide intermediary service between Client Account Manager or designee and Call Center Communicators.
• Support leadership in all project initiatives and objectives.
• Update training materials and conduct trainings as directed by Call Center Supervisor.
• Investigate inquiries and complaints and handle escalations for the program.
• Maintain excellent quality and productivity standards for all client projects; adhere to scripts and guidelines.
• Safeguard patient privacy and confidentiality per HIPAA rules.

Skills

RN license

Bilingual Spanish/English

Job description

Inizio Engage is seeking a Bilingual Licensed Team Lead to support a U.S.-based biopharma partnership, delivering education, emotional support, and care navigation remotely. The role requires licensed healthcare professional status (RN) and fluent Spanish/English, with leadership experience in a call center and familiarity with gastro/hepatology.

You will collaborate with client teams, update training, monitor metrics, and ensure HIPAA compliance while guiding staff to deliver excellent patient