Bilingual Retirement Services Agent (English/Spanish)

Empower LLC; Northern (KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) matching

Tuition reimbursement

Paid time off

Volunteer time off

Job summary

Empower LLC is hiring for a call center associate role focused on helping participants, employers, and plan specialists with retirement accounts. You will join a collaborative team, begin with paid training, and receive ongoing coaching to grow your career in financial services.

The position requires a 40-hour week with some evenings and occasional Saturdays, and it stresses bilingual English/Spanish communication, customer-service experience, and adaptability in a fast-paced environment.

Qualifications

• At least 1 year of customer service experience or 2+ years in a related field.
• Fluency in English and Spanish is required.
• Ability to communicate effectively over the phone.

Responsibilities

• Provide excellent service in our call center for retirement accounts.
• Educate customers without cold calls or sales.
• Communicate plan updates and changes to customers.
• Process contributions, loans, withdrawals, and account changes.

Skills

Customer service experience

Bilingual English/Spanish

Phone communication

Education

Associates degree or higher

Job description

Empower LLC is hiring for a call center associate role focused on helping participants, employers, and plan specialists with retirement accounts. You will join a collaborative team, begin with paid training, and receive ongoing coaching to grow your career in financial services.

The position requires a 40-hour week with some evenings and occasional Saturdays, and it stresses bilingual English/Spanish communication, customer-service experience, and adaptability in a fast-paced environment.