Bilingual Retail Team Leader - Sales & Service Coach

T-MOBILE USA, Inc.; New York (NY); On-site; USD 42,000 - 101,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and holidays

Parental and family leave

Tuition assistance

Commuter and transit programs

Job summary

T-Mobile USA, Inc. is seeking a store leadership professional to guide the retail team in delivering customer-focused service and achieving sales performance goals. You will manage training, customer interactions, and store operations to meet metrics while staying current on products and leadership best practices.

Success is measured by customer satisfaction, team development, and financial results. The role supports store leadership in aligning with business objectives and driving a

Qualifications

• High School Diploma or GED required.
• 1 year of customer service or sales experience in retail preferred.
• Bilingual English/Spanish is required.

Responsibilities

• Lead team development and training to achieve monthly sales and service metrics.
• Oversee customer interactions, wait times, and issue resolution to build trust.
• Maintain store environment and compliance with merchandising standards.
• Monitor store expenses, including discounts and credits, to support financial performance.
• Communicate corporate and store updates to ensure system knowledge.
• Perform other duties as assigned by management.

Skills

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Bilingual English/Spanish

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a store leadership professional to guide the retail team in delivering customer-focused service and achieving sales performance goals. You will manage training, customer interactions, and store operations to meet metrics while staying current on products and leadership best practices.

Success is measured by customer satisfaction, team development, and financial results. The role supports store leadership in aligning with business objectives and driving a