Bilingual Retail Team Leader

United Wireless; Los Angeles (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health, Dental, and Vision

STD, LTD & Life Insurance

Paid Time Off (PTO)

Employee Phone Discount on Service

T-Mobile Perks

Job summary

United Wireless is seeking a store leader to work closely with the Store Manager to develop the store team, promote customer loyalty, and help Sales Representatives meet performance goals. The role fosters a customer-first culture and ensures a seamless, confident, and solutions-oriented shopping experience.

You will coach staff, manage wait times and stay current on products while enforcing company standards.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States.
• High school diploma, GED, or equivalent required.
• 1-2 years of customer service and/or sales experience.
• Reliable transportation.
• Flexible schedule for full-time employment.
• No prior experience is necessary.
• Passion for helping customers and providing excellent service.
• Ability to stand for extended periods and perform physical tasks as needed.

Responsibilities

• Coach and develop Sales Representatives to improve customer interactions and sales performance.
• Manage customer wait times to ensure a smooth and efficient in-store experience.
• Stay up to date on products, services, and leadership with best practices.
• Provide guidance and support to team members on sales and customer service strategies.
• Support store maintenance and ensure a clean, organized retail environment.
• Oversee visual merchandising and ensure displays meet company standards.
• Ensure compliance with retail procedures and operational guidelines.
• Help team members effectively use store systems, tools, and communications.
• Drive financial performance by monitoring key performance indicators (KPIs).
• Assist in controlling store expenses and managing discounts appropriately.
• Uphold and enforce United Wireless policies and procedures.
• Contribute to achieving store sales, operational, and customer satisfaction goals.
• Other duties as assigned.

Skills

Customer service

Sales

Education

High school diploma or GED

Job description

United Wireless is seeking a store leader to work closely with the Store Manager to develop the store team, promote customer loyalty, and help Sales Representatives meet performance goals. The role fosters a customer-first culture and ensures a seamless, confident, and solutions-oriented shopping experience.

You will coach staff, manage wait times and stay current on products while enforcing company standards.