Bilingual Retail Team Lead: Elevate Sales & Service

United Wireless; Fontana (CA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, and Vision

STD, LTD & Life Insurance

Paid Time Off (PTO)

Employee Phone Discount on Service

Additional T-Mobile Perks

Job summary

United Wireless is seeking a dedicated retail professional to lead our frontline team in a fast-paced store environment. You will coach Sales Representatives, manage guest flow, stay informed on products, and promote our customer-first culture to ensure confident, solutions-oriented experiences.

Join us to guide daily operations, optimize merchandising, and support performance goals while representing a growing wireless retailer committed to an inclusive, high-performing team.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States.
• High school diploma or GED.
• 1-2 years of customer service or sales experience, preferably in a retail environment.
• Reliable transportation.
• Flexible schedule required for full-time employees.
• No prior experience is necessary.
• Passion for helping customers and providing excellent service.
• Ability to stand for extended periods and perform physical tasks as needed.

Responsibilities

• Coach and develop Sales Representatives to improve customer interactions and sales performance.
• Manage customer wait times to ensure a smooth and efficient in-store experience.
• Stay up to date on products, services, and leadership with best practices.
• Provide guidance and support to team members on sales and customer service strategies.
• Support store maintenance and ensure a clean, organized retail environment.
• Oversee visual merchandising and ensure displays meet company standards.
• Ensure compliance with retail procedures and operational guidelines.
• Help team members effectively use store systems, tools, and communications.
• Drive financial performance by monitoring key performance indicators (KPIs).
• Assist in controlling store expenses and managing discounts appropriately.
• Uphold and enforce United Wireless policies and procedures.
• Contribute to achieving store sales, operational, and customer satisfaction goals.
• Other duties as assigned.

Skills

Customer service

Sales experience

Leadership

Coaching

Education

High school diploma

GED

Tools

POS systems

Retail software

Job description

United Wireless is seeking a dedicated retail professional to lead our frontline team in a fast-paced store environment. You will coach Sales Representatives, manage guest flow, stay informed on products, and promote our customer-first culture to ensure confident, solutions-oriented experiences.

Join us to guide daily operations, optimize merchandising, and support performance goals while representing a growing wireless retailer committed to an inclusive, high-performing team.