Bilingual Retail Team Lead – Sales & Customer Experience

United Wireless; Dearborn (MI); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, and Vision

STD, LTD & Life Insurance

Paid Time Off (PTO)

Employee Phone Discount on Service

Additional T-Mobile Perks

Job summary

United Wireless is seeking a store leader to work with the Store Manager to develop the store team and promote a customer-first culture in Dearborn, MI. You will help Sales Representatives achieve goals and ensure a seamless, confident, solutions-oriented experience for every customer.

In this full-time role, you will coach staff, oversee merchandising, manage wait times, and monitor KPIs to drive sales while maintaining a clean, organized retail environment.

Qualifications

• High school diploma, GED, or equivalent required.
• 1–2 years of customer service or sales experience, preferably in retail.
• Must be at least 18 years old and authorized to work in the United States.
• Reliable transportation and a flexible schedule for full-time work.

Responsibilities

• Coach and develop Sales Representatives to improve customer interactions and sales performance.
• Manage customer wait times to ensure a smooth in-store experience.
• Stay up to date on products, services, and leadership best practices.
• Provide guidance and support to team members on sales and customer service strategies.
• Oversee visual merchandising and ensure displays meet company standards.
• Drive financial performance by monitoring KPIs.

Skills

Customer service

Sales

Leadership

Communication

Education

High school diploma or GED

Tools

POS systems

Job description

United Wireless is seeking a store leader to work with the Store Manager to develop the store team and promote a customer-first culture in Dearborn, MI. You will help Sales Representatives achieve goals and ensure a seamless, confident, solutions-oriented experience for every customer.

In this full-time role, you will coach staff, oversee merchandising, manage wait times, and monitor KPIs to drive sales while maintaining a clean, organized retail environment.