Bilingual Retail Shift Leader & Customer Experience

O'Reilly Auto Parts; Tampa (FL); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions from

Medical, Dental, Vision Insurance

Tuition educational assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts in Tampa, FL seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations, with shift management duties when needed. Bilingual candidates are encouraged to apply.

The role emphasizes leadership and strong teamwork to ensure excellent service for retail and professional customers, including handling orders, returns, exchanges, and merchandising.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and execute service programs.
• Oversee telephone handling according to policy and ensure timely processing of orders and transfers.
• Handle returns, exchanges, and refunds efficiently and accurately.
• Perform opening/closing duties, money handling, and security procedures.
• Coordinate merchandising tasks and ensure staff adhere to schedules.

Skills

Communication skills

Multilingual

Education

RSS Certification

ASE Certification

Job description

O’Reilly Auto Parts in Tampa, FL seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations, with shift management duties when needed. Bilingual candidates are encouraged to apply.

The role emphasizes leadership and strong teamwork to ensure excellent service for retail and professional customers, including handling orders, returns, exchanges, and merchandising.