Bilingual Retail Service Lead — Shift Supervisor

O'Reilly Auto Parts; Orlando (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Wellbeing Programs

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts in Orlando is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers across sales, customer service, store appearance, and operations. The role includes taking on shift management when supervisors are unavailable.

Bilingual candidates are encouraged to apply. You will lead the team in delivering excellent service, manage customer programs, and ensure accurate invoicing and efficient handling of orders, returns, and daily duties.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience preferred.
• Automotive systems knowledge is a plus.
• Spanish language ability is a bonus.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and drive service programs.
• Ensure telephone calls are answered according to policy.
• Process buy online/ship to store, hub and transfers promptly and notify customers on shipment arrivals.
• Handle special orders and outside purchases efficiently and in compliance with procedures.
• Manage returns and exchanges and issue refunds correctly.
• Invoicing of merchandise including core charges and warranties before product leaves the store.
• Delegate image maker/merchandising tasks and communicate Zipline messages.
• Ensure adherence to posted work schedule and proper clock-in/out practices.
• Perform store opening/closing duties including day-end procedures and cash handling.

Skills

Strong communication skills

Fluency in Spanish

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts in Orlando is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers across sales, customer service, store appearance, and operations. The role includes taking on shift management when supervisors are unavailable.

Bilingual candidates are encouraged to apply. You will lead the team in delivering excellent service, manage customer programs, and ensure accurate invoicing and efficient handling of orders, returns, and daily duties.