Bilingual Retail Service & Shift Lead

O'Reilly Auto Parts; Troy (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

401k with Employer Contributions

Health Insurance

Tuition Assistance

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role will also assume shift management responsibilities in the absence of the Store Manager.

Bilingual candidates encouraged to apply and RSS certification is a plus. You will lead a team, manage showroom experience, and help ensure smooth daily operations.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Ensure all store processes (buy online/ship to store, transfers, and add orders) are handled promptly.

Skills

Strong communication

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role will also assume shift management responsibilities in the absence of the Store Manager.

Bilingual candidates encouraged to apply and RSS certification is a plus. You will lead a team, manage showroom experience, and help ensure smooth daily operations.