Bilingual Retail Service & Shift Lead

O'Reilly Auto Parts; Anna (TX); Vor Ort; USD 19.000 - 28.000; Vollzeit

Benefits dieser Stelle

Stock Purchase Plan

401k with Employer Contributions from

Zusammenfassung

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role will also assume shift management in the absence of leadership.

Bilingual candidates are encouraged to apply. Key duties include leading a team to deliver excellent customer service, supervising showroom service programs, handling transfers and shipments, processing returns, and ensuring proper invoicing and cash

Qualifikationen

• Bilingual candidates encouraged to apply.
• Experience in retail customer service is a plus.
• Ability to supervise store operations and assist in shift management.

Aufgaben

• Lead store team members in delivering excellent customer service for retail and professional customers.
• Supervise customer service levels on the showroom floor and ensure adherence to service programs.
• Ensure telephone calls are answered per policy and calls are handled professionally.
• Process buy online/ship to store, hub, and store-to-store transfers promptly and notify customers on shipment arrivals.
• Manage returns, exchanges, and refunds accurately and efficiently.
• Ensure merchandise is invoiced before leaving the store and that core charges/warranties are captured.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure staff follow posted schedules and clock in/out correctly; manage opening/closing duties and money deposits.
• Perform all other duties as assigned.

Kenntnisse

Strong communication skills

RSS Certification

Jobbeschreibung

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role will also assume shift management in the absence of leadership.

Bilingual candidates are encouraged to apply. Key duties include leading a team to deliver excellent customer service, supervising showroom service programs, handling transfers and shipments, processing returns, and ensuring proper invoicing and cash