Bilingual Retail Service Leader

O'Reilly Auto Parts; Grayslake (IL); In loco; USD 21.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive wages

Paid Time Off

401k with employer contributions

Medical, Dental, Vision Insurance

Tuition assistance

Career growth opportunities

Descrizione del lavoro

O'Reilly Auto Parts in Grayslake, IL is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations, including shift management in the absence of store leadership.

The role emphasizes supervising customer service, processing purchases, returns, and invoices, with bilingual candidates encouraged to apply and opportunities for premiums based on schedule and performance.

Competenze

• Strong communication skills.
• Ability to obtain RSS Certification.
• ASE Certification is desired.
• Fluency in multiple languages (Spanish is highly desired).

Mansioni

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure team execution of customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders timely and contact customers upon shipment arrivals as needed.
• Handle special orders and outside purchases efficiently using electronic ledger.

Conoscenze

Strong communication skills

RSS Certification

Fluency in Spanish

Descrizione del lavoro

O'Reilly Auto Parts in Grayslake, IL is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations, including shift management in the absence of store leadership.

The role emphasizes supervising customer service, processing purchases, returns, and invoices, with bilingual candidates encouraged to apply and opportunities for premiums based on schedule and performance.