Retail Service Lead – Auto Parts (Bilingual)

O'Reilly Auto Parts; Kendall Township (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account (FSA)

Health/Wellbeing Programs

Tuition Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts in Kendall Township, IL is seeking a Retail Service Specialist to assist the Store Manager and oversee customer service, store appearance, and operations. The role includes shift management duties when managers are unavailable and a focus on delivering exceptional service to both retail and professional customers.

Strong communication skills are required, and bilingual candidates are encouraged to apply.

Qualifications

• Excellent communication abilities for customer service and supervision.
• RSS Certification may be required or pursued.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders; contact customers on shipment arrivals as needed.
• Handle returns and refunds accurately; ensure proper invoicing before product leaves the store.
• Perform store opening/closing duties and secure money/deposits per policy.

Skills

Strong communication skills

Ability to obtain RSS Certification

Job description

O'Reilly Auto Parts in Kendall Township, IL is seeking a Retail Service Specialist to assist the Store Manager and oversee customer service, store appearance, and operations. The role includes shift management duties when managers are unavailable and a focus on delivering exceptional service to both retail and professional customers.

Strong communication skills are required, and bilingual candidates are encouraged to apply.