Bilingual Retail Service Leader

O'Reilly Auto Parts; Boise (ID); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

401k with Employer Contributions Starting Day One

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Job summary

O'Reilly Auto Parts is looking for a Retail Service Specialist in Boise, Idaho who will support the Store Manager in sales and customer service operations. The role involves supervising the team and ensuring exceptional customer service is provided at all times.

Key responsibilities include managing customer returns, processing orders, and leading team members in fulfilling customer needs. Bilingual candidates are encouraged to apply for this important position that fosters career growth within the company.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification is necessary.
• Retail sales experience in auto parts is a plus.
• Knowledge of automotive systems and repairs is advantageous.
• ASE Certification is desired.
• Fluency in Spanish is highly desired.

Responsibilities

• Lead store team members to provide excellent customer service.
• Supervise customer service levels in the retail showroom.
• Ensure timely processing of online orders and special requests.
• Handle customer returns and exchanges efficiently.
• Perform store opening and closing duties responsibly.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience

Automotive systems and repair knowledge

ASE Certification

Fluency in Spanish

Job description

O'Reilly Auto Parts is looking for a Retail Service Specialist in Boise, Idaho who will support the Store Manager in sales and customer service operations. The role involves supervising the team and ensuring exceptional customer service is provided at all times.

Key responsibilities include managing customer returns, processing orders, and leading team members in fulfilling customer needs. Bilingual candidates are encouraged to apply for this important position that fosters career growth within the company.